At cit999, responsible gaming is not an afterthought — it is built into every layer of how the platform works. From strict 21+ age enforcement and identity verification at registration, to self-exclusion tools, deposit limits, and cool-off periods available to every Pakistani player, cit999 is designed to keep gaming entertaining without letting it become a problem.
Online gaming at cit999 is intended purely for entertainment for adults aged 21 and above. It should never be used as a source of income or as a way to recover money that has been lost. If you feel that your gaming habits are becoming difficult to control, please use the responsible gaming tools in your cit999 account settings or contact our support team immediately at [email protected]. Help is always available.
These six commitments guide every responsible gaming decision cit999 makes — from how accounts are verified to how players can get help when they need it most.
Every cit999 account registration requires date-of-birth confirmation. Age is then independently verified through the KYC process using a valid Pakistani CNIC or passport. Accounts are immediately closed if any player is found to be under 21 years of age.
Any cit999 player can activate a voluntary self-exclusion at any time — for periods of 30 days, 90 days, 6 months, 1 year, or permanently. During a self-exclusion period, login access is blocked and promotional communications are suspended immediately upon activation.
cit999 players can set daily, weekly, or monthly deposit limits on their accounts at any time through account settings. Limit reductions take effect immediately. Increases require a 24-hour cooling period before activation, giving players time to reconsider.
Players can configure session time limits and periodic reality-check reminders inside their cit999 account settings. When a session time limit expires, the player is automatically logged out. Reality-check notifications display session duration and net win/loss position.
Players who need a short break without full self-exclusion can activate a cool-off period of 24 hours, 48 hours, or 7 days. During a cool-off, the account remains open but all gaming activity, deposits, and bonus claims are suspended until the period ends.
The cit999 responsible gaming team is available around the clock. Players from Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan can contact us any time at [email protected]. All responsible gaming queries are treated with complete confidentiality.
Problem gambling does not always look obvious from the outside. cit999 encourages every player to honestly assess their own gaming habits against these common warning signs.
Continuing to play or placing larger bets in an attempt to recover money that has already been lost — often resulting in further and larger losses over time.
Using funds allocated for essential expenses — rent, groceries, utility bills, school fees — for gaming deposits on cit999 or any other platform.
Gaming sessions that cause you to miss work, neglect family commitments, or avoid social obligations in Karachi, Lahore, or wherever you are based in Pakistan.
Repeated unsuccessful attempts to reduce or stop gambling, or feeling restless and irritable when attempting to cut down on gaming activity.
Taking loans, borrowing from friends or family, or selling personal possessions specifically to fund gaming activity — a clear sign that gambling has moved beyond entertainment.
Hiding gaming sessions, deposit receipts, or account activity from family members — a common sign that a player is aware their gaming has become problematic.
If you recognise two or more of these signs in your own gaming behaviour, we strongly encourage you to use the cit999 self-exclusion tool or contact our team at [email protected].
Every cit999 account comes with a full suite of responsible gaming controls. They are located in the Account Settings section and are available to all players at any time — no questions asked.
Set a maximum PKR deposit amount per day, per week, or per month. Prevents overspending by blocking deposits beyond your chosen limit until the period resets.
Define the maximum duration of a single gaming session on cit999. Once the limit is reached, you are automatically logged out and cannot log back in for a configurable rest period.
Periodic on-screen notifications that show you how long you have been playing and your net win/loss position for the session. Keeps you informed and grounded during long gaming sessions.
Voluntarily block your own access to cit999 for a defined period. All active sessions are immediately terminated. Promotional emails are stopped. Reactivation requires a cooling-off period.
If you feel that you need a break from gaming on cit999, activating self-exclusion is straightforward. The process takes less than two minutes and takes effect immediately once confirmed. There is no penalty for using this feature — cit999 encourages its use whenever a player feels they need it.
Alternatively, if you are unable to access your account or prefer to speak to someone first, you can contact the cit999 responsible gaming team at [email protected] and a team member will activate self-exclusion on your behalf, usually within one hour of receiving your request.
Visit cit999.net and log in using your registered email address and password. If you have forgotten your login credentials, use the password reset function on the login page or contact [email protected].
Once logged in, click on your account avatar or username in the top navigation. From the dropdown menu, select "Account Settings" and then navigate to the "Responsible Gaming" section within your settings.
Under the Responsible Gaming tools menu, click "Self-Exclusion". Choose your preferred exclusion duration from the available options: 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Read the terms of each option carefully before selecting.
cit999 will ask you to confirm your self-exclusion by re-entering your account password and ticking a confirmation checkbox. This two-step confirmation ensures the exclusion is intentional and not activated accidentally.
Your cit999 account is locked immediately after confirmation. Your current session is terminated, all scheduled bonus payouts are paused, and you will receive an email confirmation of your self-exclusion period. Early reactivation is not possible — this is intentional to protect you.
cit999 operates under an international gaming license that imposes specific responsible gaming obligations on the platform. These are not voluntary commitments — they are conditions of the license that cit999 is required to meet and demonstrate compliance with on an ongoing basis. Here is how cit999 fulfils these obligations for every Pakistani player.
Every new cit999 account undergoes mandatory identity and age verification before the first deposit or withdrawal is processed. KYC documents accepted include Pakistani CNIC and international passport. Players under 21 are rejected at this stage.
All responsible gaming tools — deposit limits, session timers, reality checks, cool-off periods, and self-exclusion — are available to every active cit999 account holder at all times. They are never hidden behind support tickets or delayed activation requests.
cit999's compliance team monitors player account activity patterns for signs consistent with problem gambling — including sudden large deposit increases, prolonged sessions, and repeated failed withdrawal cancellations. Flagged accounts receive proactive outreach from the responsible gaming team.
cit999's marketing systems are integrated with the self-exclusion database. Players who have self-excluded are removed from all promotional communications lists immediately and cannot receive bonus offers, deposit incentives, or re-engagement emails during their exclusion period.
All cit999 customer support agents are trained to identify the signs of problem gambling during interactions and to respond with empathy, directing players to the responsible gaming tools and support resources available to them without judgment.
Quick answers to the questions cit999 receives most often about responsible gaming tools and policies.
cit999 offers cricket betting, PSL odds, live casino tables from Evolution Gaming and Ezugi, and 500+ slot games from Pragmatic Play, NetEnt, and Play'n GO — all with built-in responsible gaming tools including deposit limits, session timers, reality checks, and instant self-exclusion. By registering a cit999 account, you confirm you are 21 or older and agree to play within your means.
21+ only. Responsible gaming tools available 24/7. Licensed & regulated. Play responsibly.